Redeem GmbH
Terms and Conditions

PLEASE READ OUR TERMS AND CONDITIONS BEFORE YOU ACCEPT THEM. THEY MAY CONTAIN LIMITATIONS ON THE SCOPE OF OUR OBLIGATIONS TO YOU, AS WELL AS LIMITATIONS AND EXEMPTIONS FROM OUR LIABILITY FOR DAMAGES THAT YOU MAY SUFFER AS THE RESULT OF USING REDEEM GmbH TRANSFER SERVICES.

1 ABOUT US

Redeem GmbH is a company registered under the laws of Switzerland with company UID identification number CHE-358.466.446 trading with the names Redeem Money Transfer /Redeem Transfer/RMT/RT. As a member of PolyReg (https://www.polyreg.ch/ ), a Self-Regulatory Organisation (SRO) officially recognised and approved by Switzerland's Federal Financial Market Supervisory Authority (FINMA), we have been licensed to operate in Switzerland as a financial intermediary.

By using the Website, App, service, you confirm that you have understood and accept Our Terms and Conditions (T&C) including all legal information and terms of use as presented here. If you do not accept any part of this T&C, please refrain from using our Website, App or services.

Our Terms and Conditions will apply with the following definitions:

  • "Redeem GmbH" or "Redeem Money Transfer" or "Redeem Transfer" or "RMT" or "RT" or "Redeem" refers to a registered business entity providing cross border payment, remittance and money transfer from point a (source) to point b (destination).
  • "Redeem Transfer Website and or App," or "Website" or "App" or "Application"will refer to the Website, App or Application which We operate in order to provide you the money transfer services.
  • "You", "Yours" or "Your" will refer to every and any person using Redeem Transfer Website or App or Application as a Sender.
  • "We", "Us" or "Our" or "RMT" will refer to Redeem Transfer.
  • "Business Times" is the approved general business hours for any local office location we operate from.
  • "Transaction" is any money transfer that a customer (You) initiates through our service.
  • "Payment Method" refers to the options available to the Sender to fund a money transfer through our Online Service and includes bank account and other payment methods.
  • "Receiver" is any person named as the beneficiary of the money transfer.
  • "Sender or Customer or User" the person who initiates a money transfer using Our App, Website.
  • "Prohibited Purpose" is the sending of money for any unlawful purposes e.g., sending a payment to yourself as the Receiver, creating more than one profiles.

1.1. We have our physical office at Wartstr 22, 8400 Winterthur and offer our services online via our 24/7 available online (Website and App) platform.

Customers can contact Redeem Transfer from Monday to Saturdays: 10:00 - 18:00 using the following methods,

2. OUR SERVICES

  • 2.0. Redeem Transfer offers international money transfer. You must be at least 18 years old to use Our Service and You must have your habitual residence in Switzerland. Each money transfer will be assigned an individual transaction reference number.
  • 2.1. By completing and consenting to the information required to make a money transfer and by accepting Our Terms and Conditions, the Sender approves RMT to execute a specific money transfer on their behalf. Every individual transfer (Money Transfer) will constitute a separate agreement between RMT and the Sender which is limited to the execution of ONLY a specific money transfer associated with a transaction reference number. At no moment in time is a framework agreement concluded between Yourself and Us which obligates Us to execute concurrent individual and subsequent money transfers on Your behalf.
  • 2.2. Regulatory requirements: We undertake to make the agreed transfer funds available to the recipients via either Bank, Mobile Wallet, Cash-Pick up at the latest 24 Hours following the Business Day on which the funds were received on our Bank account (“Day of Receipt”) or paid over the counter (OTC) at our physical office. The moment of receipt takes effect when We receive the funds to be transferred along with all associated fees and the transfer Identification Number as Reference. For transaction whose settlement funds are sent to our Bank account, all funds not received within 48 Hours of initiating the transfer(s) will lead to cancellation of the transaction(s).
  • 2.3. Applicable Anti Money Laundering and Anti-Terrorist Laws prohibits money transmitters from doing business with certain individuals or countries; Redeem Transfer screens all Transactions against lists of names provided by the governments of the countries and territories in which We do business, including the USA`s - Office of Foreign Assets Control (OFAC) and the European Union. If a potential match is identified, we will research the Transaction to determine if the name matched is indeed the individual on the relevant list. For this purpose, we are entitled to request from the Sender or the designated Receiver additional details and information which may cause the Transaction to be delayed. This is a legal requirement for all Transactions which Redeem Transfer will process.
  • 2.4. Transfer Fees: Information about transfer fees for a transaction will be indicated in our website or App after the User has entered all required fields. The Sender shall bear all fees (local taxes and service charges) shown in the transaction details. The Receiver may incur additional fees for receiving the Sender’s funds through an account-based money transfer to a bank account. Money transfers are sent to a Receiver’s local currency account. The receiving institution may reject the money transfer. The sender will be notified of the transaction status via Email or SMS.
  • 2.5. We only provide the service of transferring fund at our physical office, Website or App or through our approved Agents. Any person using our website or App must during registration submit a proof of his or her identity in addition to all other information We will require to approve the User using Our services. For every transaction, all details required by RMT especially the name of the Receiver, relationship with Receiver, Receiver`s bank account Information and country, amount of money transferred, source of fund, purpose of transfer and all other information and requirements at the time the approval for transfer was given to RMT must be submitted. Payments could be affected if the transaction information provided by the Sender contains mistakes. In the event of inconsistencies in the Information provided by the Sender (including accounts, receivers name) etc., the transfer will be blocked for maximum 5 working days asking the Sender to provide all relevant information before the transaction will be executed. Such cases could be reported by RMT to the Switzerland Financial Regulatory Body and PolyReg if any acts of Money Laundering are suspected and perceived.
  • 2.6. Transfer payments will be made only in the currency of the destination countries. We calculate the exchange based on best commercially available interbank rates with some margin. The rates could change several times each day in line with the closing rates of global financial markets. The exchange rate for any transaction is shown to you after selecting the destination country in the required fields. The amount which the receiver will receive in the local currency will also be displayed.
  • 2.7. SMS – If permitted by the sender and according to local laws, RMT can offer SMS to be sent to the Sender’s mobile number provided at the time of registration or during the transaction confirmation. Redeem Transfer may offer to send SMS notification to the Sender that the transferred funds have been paid to the Receivers. When We offer SMS notification and a customer chooses this option, some additional charges may apply as this service is offered through 3rd party APIs. The amount charged will be shown to the Customer/User and he can select or opt out of this option. We are not responsible for any charges associated with receiving SMS messages. We will send SMS messages to a gateway for forwarding; however, forwarding is the responsibility of third parties, and cannot be guaranteed. We are not responsible for technical malfunctions that occur outside of our proprietary systems.

3. OUR RESPONSIBILITIES

We are willing to provide to You a fast, secure, reliable, and easy money transfer service(s) in accordance with the Terms and Conditions in the form of C2C or B2B payments and to exercise reasonable care.

We are not obliged to accept any instruction to execute any Transaction and we will not be liable in any way for declining any such instruction or for withdrawing, terminating, or restricting our services to You in any way.

Our Terms and Conditions shall apply to any instruction which we choose to accept. Inspite of any prior agreement to initiate a money transfer with Redeem Transfer, we will not assume any liability for:

  • 3.1 goods or services which You pay for using Redeem Transfer and any of Our Services, and here in particular their delivery.
  • 3.2 malfunctions in communication facilities over which We have no control.
  • 3.3 the loss of data or the delay in transmissions caused by using an Internet service provider or a browser or other software over which We have no control.
  • 3.4 viruses originating from third parties.
  • 3.5 errors on Our Website resulting in incomplete or wrong information that You or a third party provided.
  • 3.6 any unauthorised use or interception of information prior to reaching Our Website or App; or the unauthorised use of or unauthorised access to data in conjunction with Yourself or Your Transactions which We process unless such use or such access is the result of negligence on Our behalf.

We are under no obligation towards You to initiate or execute a money transfer if:

  • 3.7 We are unable to obtain sufficient evidence of Your identity.
  • 3.8 We have reason to believe that the Transaction information is incorrect, unauthorised, or forged or related to Fraud, Money Laundering Activity, or any means of Funding Terrorism, or You have provided Us with wrong or incomplete information, or We do not receive Your Transaction information in a timely manner to guarantee the timely execution of the requested transfer.

We do not assume any liability for damages caused from the non-payment or late payment of a money transfer to a Receiver or if Our Online Service fails to execute a Transaction by reason of any of these matters.

  • 3.9 We are entitled to either partially or fully cease operating Our Website or App if circumstances that are beyond Our control compel Us to take such action and which We therefore consider appropriate (“Events Outside Our Control”). If the services provided should be interrupted for whatever reason (whether by Us, a third-party provider or in any other manner), We shall take adequate measures to keep the duration of this interruption as short as possible and will Inform Our Customers.
    • 3.9.1 We have the right to refuse to provide Our Service to You either partially or in full if such use constitutes a violation (fraud, money laundering or financing terrorism) against applicable law, a court order, or requirements of a regulatory or government authority or any other body having jurisdiction over us or, if We consider such a step necessary to protect Our own interests. In such case, we will notify You accordingly if permitted by Law and give reasons for Our refusal unless We are prevented from doing so by the Law or for legal reasons.
    • 3.9.2 Our communication with You is conducted via Phone, Internet (Email, etc.) and or SMS. However, this has no effect on Your right to contact Us using the email and or through the phone numbers on our website or App if circumstances require this.

4. YOUR RESPONSIBILITIES

  • 4.1. You declare that You will pay to Us Our fees for every transaction which You initiate via the Redeem Transfer Online (Website, App) Service or at Our Physical office.
  • 4.2. You consent to pay the amount of the transfer including any fees for each specific Transaction prior to Us executing the transfer or any other Transaction. You will be informed ab-initio of the precise amount which your Recipient will receive, and you can decline or accept.
  • 4.3. You consent to and acknowledge the following:
    • 4.3.1. The information provided to affect any transaction is true, accurate, current, and complete.
    • 4.3.2. You transfer money only to beneficiaries that You know personally.
    • 4.3.3. You shall not use the Our Service for illegal purposes.
    • 4.3.4. You shall not use Our Service for Prohibited purposes.
    • 4.3.5. You will not initiate Transfer requests which violate Our Terms and Conditions.
    • 4.3.6. You are personally responsible for safe keeping of Your Password, Username, and other relevant information.
  • 4.4. In the event of loss, theft, copy, misuse, or unauthorised use of the Transaction data where You believe we may have performed a Transaction You did not authorise Us to perform, or where You believe we may have failed to perform or incorrectly perform a Transaction, you must immediately inform Us upon becoming aware of such events. Such will immediately be investigated by RMT.

You consent to and acknowledge that We may forward any particulars about You and the services that We provided to You, if necessary, to regulatory or government authorities or other related bodies if:

  • 4.5. We are obligated by law to do so; or
  • 4.6. We are of the opinion that such a disclosure may assist in the prevention of fraud, money laundering, terrorism, or other related crimes.

5. CUSTOMER SERVICE

If You detect errors or encounter problems, please contact Us by e-mail customercare@redeemtransfer.com or by Tel/SMS/WhatsApp: +41 77 9873 231

  • 5.1 Password and security
    • 5.1.1. Prior to using Our Website and App, you will be asked to provide a password and a valid e-mail address and or Your username.
    • 5.1.2. The password and the username must not be used by any other person than Yourself.
    • 5.1.3. It is Your responsibility to keep Your password and Your username safe as well as all Transactions carried out using Your password or Your username. NEVER SHARE YOUR PASSWORD WITH ANYBODY AND DO NOT WRITE IT DOWN ANYWHERE.
    • 5.1.4. You consent to notifying Us immediately of any unauthorised use of Your password or of Your username or of any other breach of security.
  • 5.2 Security measures
    • Once You have informed Us of the unauthorised use of Your password, Email or Your username,
    • 5.2.1. We will immediate take all the necessary steps to prevent any further use of this information.
    • 5.2.2. We will inform You of such steps promptly after having taken them and give the reasons for such steps unless We are prevented from doing so for legal reasons.
    • 5.2.3. Prompting these steps does not make Us liable for any loss or damage that are the result of Your failure to comply with Your duty in accordance with this paragraph/section and Our Terms and Conditions.
  • 5.3 Disclosing information to third parties
    • 5.3.1 We will use and process your personal information as described in Our Privacy Statement and you explicitly consent thereto.
    • Click here for Our Privacy policy Statement.
    • 5.3.2 We are entitled to amend Our Privacy Statement at any time.
    • 5.3.3 We reserve the right to verify the details that You have provided.

6. LIABILITY

  • 6.1. Exclusion of liability
    • 6.1.1. We will have no liability, if We fail to perform or incorrectly perform the Transaction where the reason for this was due to Events Outside Our Control or Our statutory obligations.
    • 6.1.2. We do not assume liability for damage that is due to any unusual and unforeseeable events over which We have no control and whose consequences, in spite of exercising due care, We could not have avoided (caused, for example by Events Outside Our Control, failure of telecommunication lines, civil unrest, COVID 19 or other related issues, Lockdowns, Hospitalization, Quarantine, war or other events such as industrial action or lockouts over which We have no control). This applies equally to cases in which We are bound by any orders under Community legislation, national, court or administrative orders stating otherwise.
    • 6.1.3. We will not assume any liability if the unauthorised or incorrectly executed transaction is carried out by a third party or between third parties You have instructed before We receive Your payment for the transfer or any other Transaction. You should contact the relevant third party promptly and inform them of the circumstances of the unauthorised or incorrectly executed transaction.

7. INTELLECTUAL PROPERTY

  • 7.1. The Redeem Transfer Website, App and their contents pertaining thereto and contained therein (copyrights, logos, database rights, patents, trademarks, and service marks) are the properties of Redeem Transfer.

8. RIGHT TO RESCIND OR CANCEL A TRANSFER

  • 8.1. You have the right to rescind a money transfer within 3-Hours after sending or approving a transaction. The rescission must be declared to Us in writing via e-mail (customercare@redeemtransfer.com) and must contain Your Signature and reasons for the rescission.
  • 8.2. However, this right of rescission does not apply if We have already paid out the funds to the Receiver`s Bank before We received Your notice of rescission.
  • 8.3. When exercising Your right of rescission prior to Our having paid out the funds to the Receiver, we will refund the amount less a charge fee of 10 CHF as administration fees and part of our bank charges.

9. SEVERABILITY CLAUSE

  • 9.1. Where one or several of the provisions to these Terms and Conditions are invalid, unlawful, or unenforceable, then this does not affect the validity of the remaining provisions.

10. RESTRICTED JURISDICTION AND BUSINESS

  • 10.1. JURISDICTIONS
    In line with the FINMA and SRO PolyReg directives, Redeem LLC will not have any business relation to and from the underlisted locations.
    • Afghanistan
    • Belarus
    • Bosnia and Herzegovina
    • Burundi
    • Central African Republic
    • Congo (Democratic Republic of the)
    • Cuba
    • Eritrea
    • Haiti
    • Iran (Islamic Republic of)
    • Iraq
    • Korea (Democratic People's Republic of)
    • Lebanon
    • Libya
    • Montenegro
    • Myanmar
    • Nicaragua
    • Russian Federation
    • Somalia
    • South Sudan
    • Sudan
    • Syrian Arab Republic
    • Ukraine
    • Venezuela
    • Yemen
    • Zimbabwe

10.2. BUSINESS
Additionally, we will not onboard clients who have any relation with the business lines listed below.

  • Alternative medicines (e.g. homoeopathy)
  • Smuggling of person, Illegal goods, smuggled goods, or protected/cultural items & artefacts
  • Commercial activity which infringes on copyrighted material
  • Concierge services (ad-Hoc services without a set business model, e.g. fulfilling custom client requests)
  • Dating services (dating apps, matchmaking sites; coaching/advice providers to increase dating success)
  • Digital games (Merchants distributing game keys; in-app purchases within games (such as buying in-app game currencies))
  • Electronic and surveillance equipment or software (Illegal telecommunications equipment, jamming equipment, spy software or equipment);
  • Cyber-locker services (file sharing, file hosting, etc.)
  • Illegal/illicit drugs
  • Medical services (including needling services e.g. Botox, acupuncture, tattoos).
  • Nicotine/tobacco products (e.g. cigarettes, cigars, e-cigarettes, vapes, liquid for vapes/e-cigarettes)
  • Non-licensed resellers of aftermarket goods.
  • Plants, plant seeds, fungi & fungal spores.
  • Multi-level marketing - Products not sold to the customer by the manufacturer, but frequently sold to consumers via social media channels, often using recruitment and pressuring techniques
  • Professional/expertise services that come under the following: pawn shops; bodyguards/private detectives; bail bondsmen; adoption agencies;
  • Sale of live animals (this includes, but is not limited to, breeding e.g. dog breeding and the sale of puppies). Includes the sale of insects, animal parts, blood, fluids
  • Sexual services (anything which implies sex as a service); sex products (sex toys, dolls, costumes etc.)
  • Supplements (fertility boosters, testosterone boosters, diet supplements etc.)
  • Transaction activity which displays personal information, where this violates applicable data protection laws (e.g. GDPR)
  • Vehicle tuning/modifications.
  • Weapons, such as knives and guns.

11. COMPLAINTS, APPLICABLE LAW

  • 11.1 Should You not be satisfied with Our services under these Terms and Conditions, You may make a complaint in writing to Us via Email (customercare@redeemtransfer.com ) or any of the contact details published on Our Website.

12. ENTIRE AGREEMENT

These Terms and Conditions, jointly with all other contractual items referred to in this Terms and Conditions, constitute the entire agreement between You/User/Customer and Us/Redeem Transfer /RMT and supersedes any prior agreements which may exist between You/User/Customer and Us/RMT/Redeem Transfer.

These Terms and Conditions are governed by the laws of Switzerland and any mandatory provisions of Swiss consumer protection law,

These Terms and Conditions are governed by the laws of Switzerland and any mandatory provisions of Swiss consumer protection law,

Copyright © 2024 Redeem GmbH
All Rights Reserved.
22nd June 2024

Country Switzerland
Kanton Zurich
Language English

Registered with SRO "PolyReg"

© 2023 Redeem Money Transfer. All Rights Reserved.